Charity pushes at checkout: Convenient or annoying?

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Whether you're at the grocery store or the pet store, it's a question you're sure to be asked at checkout: "Do you want to donate to this cause?" And experts say you're likely to see more and more of it. (97.3 KIRO FM/Ursula Reutin) | Zoom
Whether you're at the grocery store or the pet store, it's a question you're sure to be asked at checkout: "Do you want to donate to this cause?"

"Embedded giving" is a growing practice that's hard to escape but there's also a growing backlash.

"It annoys me when they not only have a sign at the checkout stand, but then the checker also asks you if you want to give money. It's just too much," says Dana Roberson, a University of Washington student who was buying groceries at the University District Safeway.

She says it's really uncomfortable because she's already pressed "No" on the card swiping machine, and now she has to tell the checker she doesn't want to fight breast cancer in front of other shoppers in line.

Roberson's not alone with her sentiments. There are blogs and message boards with complaints from shoppers all over the country, overwhelmed by the constant requests for their money. They say a simple trip to the grocery store to buy bread and milk ends up being a guilt trip if you don't say, 'Yes.'

Embedded giving now makes up a large chunk of the $300 billion in charitable giving in the U.S. each year. Why do retailers do it?

"It has worked well for us and for our customers because they're part of the solution," says Safeway spokeswoman Cherie Myers.

She says the company realized years ago that many customers just want to get rid of their change so why not use it to make real change in their community? She says Safeway now raises money for four major charities each year, including the fight against breast cancer in October.

That's why you might have noticed an even stronger push for your dollars this month.

"It's not easy for our employees to ask every customer, but there's pain to cancer and it doesn't take a break," Myers says. "We are the voice for those suffering from breast cancer and we take that very seriously."

She says 100 percent of the money donated goes directly to charity. Since 2001, Safeway has raised more than $80 million for breast cancer research and programs.

Myers believes the vast majority of their customers like the convenience of being able to donate at the checkout stand. But if it makes you angry, she says it's perfectly fine to say, 'No.' Just don't take it out on the checker.

"What's offensive is when someone yells at our employees and says they don't want to do this. That's their right but our checkers are just trying to fight the fight that someone else can't do for themselves," she says.

Some shoppers have become so annoyed, that they've taken their business elsewhere. But experts say embedded giving is only going to become more prevalent, so that strategy may not work for long.

"Let's face it, we live in a society where our publicly funded safety net has been shredded. At some point, you're going to have very few choices to shop if you avoid places that ask you for donations," says Mike Bisesi, the director for the Non-Profit Leadership Program at Seattle University. He says there are 50,000 non-profit organizations in this state competing for your money at a time when the economy is bad and more people are suffering.

If you don't like getting hit up for charity at the checkout stand, he says the solution is simple. "If you feel like it's a bad thing, quit giving. I think you can buy your Cheetos and not make a donation and nobody's going to stop you," he says.

Ursula Reutin, KIRO Radio Reporter
Ursula Reutin is the news anchor for The Dori Monson Show and has worked nearly every position in the KIRO Radio newsroom since her arrival in 1988.
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Comments (55)


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  • MrLzyBones wrote...
    I wonder....
    It makes me wonder if Safeway is collecting our donations and getting credit when they turn that money over as their donation as a tax right off.
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  • Dark Jedi wrote...
    Just say no.
    Don't get emotional over it. There are a lot of good causes. But you can't support them all. It just takes a bit of inner strength to say no.

    Just don't take it out on the clerks because they're ordered to do so. I bet a lot of them hate asking too.

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  • maplefish wrote...
    Emotional...LOL!
    You're right. It's not the cashiers fault, but if they are going to put an "opt out" button at the check out, then I think they need to leave it at that. I have already made my decision. I don't need to be pestered.....OK, maybe I am getting emotional....
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  • Realist wrote...
    Bothers me to some extent
    My wife has had issues with breast cancer on three occasions. The last resulting in a radical masectomy and a botched reconstructive surgery at the UW Medical Center. I give a lot of money to breast cancer research every year and do not like to be pressured to contribute by strangers at my local grocery store.
    { "Thumbs Up":"1","Thumbs Down":"-1" }
  • Burn_Notice wrote...
    Safeway is the worst!! --They have Declared A Charity Jihad Against Your Wallet!
    My local Safeway makes endless announcements on the in-store speaker system informing everyone of each donation made and that they only need to raise another $X amount to reach that days goal of Y.

    Safeway's PR spins their assault on your conscience as... "look at how great we are to fight breast cancer". Lots of people donate directly to the charities of their choice.

    Don't get me wrong, but shopping for groceries shouldn't be tantamount to a water buffalo being devoured by piranha's. Safeway attempts to slowly wear their customers down so they can pounce on their wallet at every opportunity.

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  • Market72 wrote...
    Uhhhhhhhhhhhhh....
    How is the charity-check-out different from the charity ads on this website... Or how about the little cancer-candy-jar at 7-11... Anybody who complains about saying "no thanks" is just feeling guilty for themselves and is a passive wuss. Just say no-thanks and be done. Wouldn't want you to have to actually talk to somebody or tell somebody no.
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  • JeffinBL wrote...
    Enough already.
    My wife and I just talked about this and we both agreed that we will no longer give solicited donations to any organization. I worked in the grocery industry for a number of years for both Safeway and Albertsons. It's a very low margin business. If you get a dollar extra from each customer to donate and pool those donations as a donation from the corporation that adds quite a bit to profitability by lowering their tax burden.
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  • Chuck Gould wrote...
    The practice is aquite likely self defeating for the charities. They should rethink their strategy
    Wally goes to Safeway. He buys $240.56 worth of frozen pizza, beer, cornflakes,and candy. At the checkout counter, he is asked if he would like to "round up" to fight diabetes. Wally says "Sure!"......and donates the 44-cents that rounds him up to $241.00

    Wally drives home through a traditional soak-through Seattle rainstorm and puts his groceries away. About an hour later, the doorbell rings. Some hard working neighborhood volunteer is sloshing down the street, handing out literature and asking for, "donations to help fight diabetes."

    Wally smiles and says "Great cause! But I already gave!" and shuts the door on his neighbor.

    Wally probably would have given the neighbor at least a 5-spot, but he got off pretty lightly for 44-cents at Safeway.

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  • gomariners wrote...
    Annoying
    Being constantly asked for money gets old. Going into the grocery store - want to subscribe to the paper? Leaving - do you want to give money to this/that charity? Do you want to buy cookies, popcorn or donate to whatever charity. Or the meth addict asking for a handout for "gas"... I go to the grocery store often, am usually beat from work and traffic and just want to go in, pick up prescrips or groceries w/o all the forced interaction. Selfish? Probably. And like others have said, I have no way of nothing where my money goes and with grocery prices sky high I can't afford to give give give 3-4X a week.
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  • Hap_Hazard wrote...
    Really tired of this!
    I live in a small town with only one grocery (Safeway). If I had any other option I would change stores because of this issue. I donate quite a bit each year to charities I choose to support and take the deduction on my taxes. I don't need Safeway being the charity middle-man and taking the tax deduction. Besides, it is really annoying when you are asked three times. Why have the yes/no choice on the screen if you are going to ask anyway?
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  • captpuget wrote...
    Annoying because it's relentless
    I'm all in favor of philanthropy and I always donate to whatever Safeway is collecting for, but it can be a bit too much when you shop often. Even after donating through their card reader, the cashier asks if you want to round up for the charity. Enough should be enough.
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