Sprint eliminating 800 customer-service jobs

NEW YORK (AP) - Sprint is eliminating about 800 customer service jobs because fewer people are calling its centers, the company said Tuesday. With growth in other parts of the business, however, Sprint said it expects the company's work force to remain at about 40,000.

Sprint Corp. said most of the affected workers were notified last Thursday. Others will be told next month after Sprint figures out which additional positions will be cut. The company said the cuts are at various locations across the country.

Sprint's headquarters are in Overland Park, Kan. Last month, Japanese investment firm SoftBank Corp. completed a $21.6 billion investment in Sprint, giving it a 78 percent stake in the third-largest U.S. wireless carrier.

Sprint said its efforts to increase customer satisfaction helped to reduce the number of calls for customer service. According to the latest American Customer Satisfaction Index, Sprint had a 71 rating out of 100. That was unchanged from last year, but an improvement from its low of 56 in 2008. Verizon Wireless was at 73, AT&T at 70 and T-Mobile at 68 this year.

"As customer satisfaction improves and in turn calls to customer care decrease, our staffing needs in this area decrease," Sprint said in a statement. "This organizational action keeps our costs in line with these efficiencies."

Growth areas include positions at its retail stores, Sprint said.

Sprint's stock fell 18 cents, or 2.6 percent, to $6.73 in afternoon trading Tuesday.


(Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)

Top Stories

  • Play It Again, Seattle
    Music & the outdoors, two Seattle staples, come together for a unique project

  • Week In Photos
    Some of the most striking images from around the world this week
ATTENTION COMMENTERS: We've changed our comments, but want to keep you in the conversation.
Please login below with your Facebook, Twitter, Google+ or Disqus account. Existing MyNorthwest account holders will need to create a new Disqus account or use one of the social logins provided below. Thank you.
comments powered by Disqus
Listen to the show
Hear GeekWire on KIRO Radio
Join Todd Bishop and John Cook weekends on KIRO Radio to talk Seattle technology.

Sign up for breaking news e-mail alerts from MyNorthwest.com
In the community
Do you know an exceptional citizen who has impacted and inspired others?
KIRO Radio and WSECU would like to recognize six oustanding citizens this year. Nominate them to be recognized and to receive a $2,000 charitable grant.