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 Linda Thomas
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Linda is the morning news anchor and features reporter for KIRO Radio. This is her local news blog, with an emphasis on social media, technology, Northwest companies, education, parenting, and anything else that grabs her attention.

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Ranked by Consumer Reports as the worst cell service provider in Seattle, AT&T says it will invest $8 billion nationally over the next three years to improve. (AP/Mark Lennihan photo)

Worst wireless carrier in Seattle is 'taking feedback to heart'

November 30, 2012 @ 9:00 am (Updated: 9:09 am - 11/30/12 )

Consumer Reports has again ranked AT&T as the worst wireless carrier in Seattle, in the magazine's annual rating of cell-phone carriers. Again.

Verizon was the best, followed by Sprint and T-Mobile.

The ranking is based on a survey of Consumer Reports readers, who judged the carriers' performance with voice, text messaging and data services.

People in Seattle were especially critical of AT&T's data service.

"Consumer Reports is one of many ways we receive feedback from our customers. We are taking this feedback to heart and will continue to focus on improvement," says Andy Colley, with AT&T in Seattle.

"This month we announced Project VIP, which includes $8 billion in planned wireless initiatives over the next three years to make our network broader and denser," he tells me.

The cell service provider plans to add more than 10,000 new macro-cell sites and add more than 40,000 "small cells" for their toughest coverage areas.

By the end of 2014, the company plans to cover 300 million people with 4G LTE - running up to 10 times faster than 3G and helping consumers' access great new applications and services.

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Comments (2)


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  • Dan1 wrote...
    Never had a problem with AT&T
    November 30, 2012 8:46 am
    T-Mobile was by far the worst I have ever had.
    { "Thumbs Up":"1","Thumbs Down":"-1" }
  • anotherfencewalker wrote...
    Can you hear me now?? Didn't think so..
    December 1, 2012 7:46 am
    They don't care. They don't have to. They have superior marketing to the other carriers and they know that. They know that people are suckers for a good TV ad. It's pushing the cool stuff regardless of how well the technology actually works.. How many guys signed up with T-Mobile because they were certain that somehow they would get to meet Catherine Zeta Jones..?
    { "Thumbs Up":"1","Thumbs Down":"-1" }
  • { "Thumbs Up":"1","Thumbs Down":"-1" }