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‘Customer Service’: Who’s <i>Your</i> Customer? - MyNorthwest.com Audio Player
‘Customer Service’: Who’s Your Customer?
   
Date: Tue February 19, 2013
Show: The Boss Show
Hard to imagine, but companies are just beginning to realize the bottom-line value of customer service. Jim & Steve explore this irony – noting that everyone in the workplace has customers. What should you be doing to keep your customers happy? Plus, Jim & Steve pick a lawyer’s brain about the legality of denying employee breaks.

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