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< The Boss Show

‘Customer Service’: Who’s Your Customer?

Originally aired: Tuesday, February 19, 2013

Hard to imagine, but companies are just beginning to realize the bottom-line value of customer service. Jim & Steve explore this irony - noting that everyone in the workplace has customers. What should you be doing to keep your customers happy? Plus, Jim & Steve pick a lawyer's brain about the legality of denying employee breaks.

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