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Comcast customer service renames couple with profanity on billing address

At Comcast, they send you over to a customer retention specialist who is excruciatingly polite but does not understand the word "cancel." (AP Photo/Gene J. Puskar, File)

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery.

At Comcast, they send you over to a customer retention specialist who is excruciatingly polite but does not understand the word “cancel.”

Remember this viral call from last year?

Now here’s another case.

This time Lisa Brown of Spokane and her husband, who were having money problems, called to cancel their cable service. Lisa was sent to a retention specialist who tried to sign them up to a new two-year contract.

She refused.

The following month, when she got the cable bill for $230, instead of being addressed to Lisa’s husband, the bill was addressed to (expletive)-hole Brown.

It was actually spelled right out, A-S, etc.

It really ticked her off.

She said she was perfectly polite when she turned the guy down.

So she called to complain about the name change but she couldn’t even get them to fix that.

So she called a consumer affairs writer for the Washington Post who finally got through to the Comcast VP for Washington who apologized, said the company has taken appropriate steps, and made it clear that it is not Comcast’s policy to change the names of customers who cancel their service to a profanity.

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