Amazon to make big business changes in EU settlement

Dec 19, 2022, 2:12 PM | Updated: Dec 20, 2022, 2:59 pm

Amazon will make major changes to its business practices to end competition probes in Europe by giving customers more visible choices when buying products and, for Prime members, more delivery options, European Union regulators said Tuesday.

The EU’s executive Commission accepted the legally binding commitments from Amazon to resolve two antitrust investigations, allowing the company to avoid a legal battle with the E.U.’s top antitrust watchdog that could potentially have ended with fines worth up to 10% of annual worldwide revenue.

The agreement marks another advance by EU authorities as they clamp down on the power of Big Tech companies, and comes just a day after the Commission accused Facebook parent Meta of distorting competition in the classified ads business. The 27-member bloc has hit Google with billions in fines, opened investigations into Apple and is set to enact sweeping regulations by 2024 aimed at preventing so-called digital gatekeepers from dominating online markets.

“Today’s decision sets the rules that Amazon will need to play by in the future instead of Amazon determining these rules for all players on its platform,” the EU’s competition commissioner Margrethe Vestager said at a news briefing in Brussels. “With these new rules, competing independent retailers, carriers and European customers, well, they will have more opportunities and more choice.”

The agreement only applies to Amazon’s business practices in Europe and will last for seven years, though some portions of the deal will end in five years. Amazon will have to make the changes by June.

“We are pleased that we have addressed the European Commission’s concerns and resolved these matters,” Amazon said in a prepared statement, adding that it still disagrees with some of the Commission’s preliminary conclusions.

Amazon had offered concessions in July to resolve the two investigations. It improved those initial proposals after the commission tested them out and received feedback from consumer groups, delivery companies, book publishers and academics.

The Seattle-based company promised to give products from rival sellers equal visibility in the “buy box,” a premium piece of website real estate that leads to higher sales.

European customers will get a second buy box underneath the first one for the same product, but with a different price or delivery offer.

“As Amazon cannot populate both Buy Boxes with its own retail offers, this will give more visibility to independent sellers,” Vestager said. Regulators will monitor how the second box performs.

John E. Lopatka, an antitrust scholar and law professor at Penn State University, said the terms of the deal represent a significant change for Amazon’s business and could become a precedent for U.S. antitrust regulators.

“The countries that are included in the EU’s association are a significant — and growing — market for Amazon,” Lopatka said. “It’s hard for Amazon to say ‘we can’t do that here’ when they’re already doing it in Europe.”

As part of the deal, Amazon is also easing access for merchants and couriers to its Prime membership service. It will stop discriminating against Prime sellers that don’t use its own logistics and delivery services and will let Prime members freely choose any delivery service. Currently, couriers can only deliver Prime parcels if they’re approved by Amazon.

The company also pledged to stop using “non-public data” from independent sellers on its platform to provide insights on how to compete against those merchants through its own sales of branded goods or “private label” products.

“They will have to take the same risks as everyone else on the platform because they cannot rely on everyone else’s data,” Vestager said.

Amazon uses the data to decide what kind of products to launch, prices, which suppliers to choose, or how to manage inventories, Vestager said. She said the company has committed to stop doing this with seller data, including sales, revenues, shipments, transaction prices, performance, and consumer visits.

Monique Goyens, the director general of European consumer group BEUC, said the settlement allows consumers greater choice when they shop on Amazon.

“That said, consumers will only feel the benefits of these remedies if the Commission ensures that they are applied in practice,” Goyens said, adding regulators should “closely monitor” Amazon’s compliance with its commitments and insist on improvements if necessary.

Some believe the settlement doesn’t go far enough. Stacy Mitchell, an Amazon critic and co-director for the anti-monopoly group Institute for Local Self-Reliance, said its provisions are too weak and allows Amazon to self-police, “leaving the tech company with plenty of latitude to continue abusing sellers and blocking competition.”

Amazon faces similar scrutiny in the U.S. and Britain.

In September, California Attorney General Rob Bonta’s office sued Amazon, accusing the company of stifling competition and increasing prices for products across the market. His office said Amazon effectively barred third-party sellers and wholesale suppliers from offering lower prices elsewhere through contract terms that harmed the ability of other businesses to compete.

The company says it considers an item competitively priced when it’s offered at or below a price displayed by other retailers, which can spur higher prices elsewhere. Some vendors who pay more to sell on Amazon could lower their prices on other sites, but they don’t do so out of fear they will lose valuable Amazon real estate or face suspensions, the lawsuit said.

California is accusing Amazon of violating the state’s antitrust and unfair competition laws. Lawmakers on Capitol Hill have been pushing bipartisan antitrust legislation aiming to rein in Big Tech companies, but hopes for the bill have dimmed amid intense pushback from the tech industry.

Copyright © The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


The Amazon DTW1 fulfillment center is shown in Romulus, Mich., April 1, 2020. Amazon reports financ...
Associated Press

Amazon beats Q4 revenue estimates, but profits slump

Amazon on Thursday reported worse-than-expected profits, but its revenue beat expectations boosted by sales in North America businesses and the cloud-computing unit AWS.
10 hours ago
Associated Press

Washington’s low-income tax credit available for first time

 Up to $1,200 is now available for thousands of low-income working Washington residents, thanks to a 2008 law that has finally been funded.
10 hours ago
Law enforcement personnel work at the scene of a shooting at a Tennessee library, Thursday, Feb. 2,...
Associated Press

Officer shot at public library remains in critical condition

MEMPHIS, Tenn. (AP) — A Tennessee police officer who was shot at a public library while responding to a trespassing complaint remained in “extremely critical condition” on Friday, Memphis Police said. The officer was hospitalized Thursday after the shooting at the Poplar-White Station Public Library, a small building on a busy Memphis street surrounded by […]
1 day ago
A construction worker pauses at a building site, Thursday, Jan. 26, 2023, in Boston. America's empl...
Associated Press

An unexpected job surge confounds the Fed’s economic models

WASHINGTON (AP) — Does the Federal Reserve have it wrong? For months, the Fed has been warily watching the U.S. economy’s robust job gains out of concern that employers, desperate to hire, will keep boosting pay and, in turn, keep inflation elevated. But January’s blowout job growth coincided with an actual slowdown in wage growth. […]
1 day ago
Associated Press

Giant panda Le Le dies after 20 years at Memphis Zoo

MEMPHIS, Tenn. (AP) — Giant panda Le Le has died, the Memphis Zoo announced Friday. The panda, born July 18, 1998, died Wednesday, zoo spokesperson Rebecca Winchester said in an email. His cause of death has yet to be determined as a medical investigation is pending, the zoo said. “Le Le’s name translates to ‘happy […]
1 day ago
Cypriot Presidential candidate Nicos Christodoulides waves to his supporters during a campaign rall...
Associated Press

Cyprus presidential candidates push leadership credentials

NICOSIA, Cyprus (AP) — The three front-runners vying for the presidency of ethnically split Cyprus wound down their campaigns Friday, putting pronouncements of their leadership credentials ahead of issues two days before the election. Opinion polls indicate that none of the three, who are all close associates of outgoing President Nicos Anastasiades, will muster more […]
1 day ago

Sponsored Articles

safety from crime...

As crime increases, our safety measures must too

It's easy to be accused of fearmongering regarding crime, but Seattle residents might have good reason to be concerned for their safety.
Comcast Ready for Business Fund...
Ilona Lohrey | President and CEO, GSBA

GSBA is closing the disparity gap with Ready for Business Fund

GSBA, Comcast, and other partners are working to address disparities in access to financial resources with the Ready for Business fund.

Medicare open enrollment is here and SHIBA can help!

The SHIBA program – part of the Office of the Insurance Commissioner – is ready to help with your Medicare open enrollment decisions.
Lake Washington Windows...

Choosing Best Windows for Your Home

Lake Washington Windows and Doors is a local window dealer offering the exclusive Leak Armor installation.
Anacortes Christmas Tree...

Come one, come all! Food, Drink, and Coastal Christmas – Anacortes has it all!

Come celebrate Anacortes’ 11th annual Bier on the Pier! Bier on the Pier takes place on October 7th and 8th and features local ciders, food trucks and live music - not to mention the beautiful views of the Guemes Channel and backdrop of downtown Anacortes.
Swedish Cyberknife Treatment...

The revolutionary treatment of Swedish CyberKnife provides better quality of life for majority of patients

There are a wide variety of treatments options available for men with prostate cancer. One of the most technologically advanced treatment options in the Pacific Northwest is Stereotactic Body Radiation Therapy using the CyberKnife platform at Swedish Medical Center.
Amazon to make big business changes in EU settlement