NATIONAL NEWS

Bank of Ireland glitch allowed customers to withdraw money they didn’t have

Aug 16, 2023, 8:51 AM

People queue to enter a Bank of Ireland branch in Finglas village, Dublin, Wednesday Aug. 16, 2023....

People queue to enter a Bank of Ireland branch in Finglas village, Dublin, Wednesday Aug. 16, 2023. Some Bank of Ireland customers were able to withdraw money they did not have Tuesday and early Wednesday, thanks to an hours-long technical glitch that also halted many of the bank’s online services. The outage allowed some customers to transfer and withdraw funds “above their normal limits,” the Bank of Ireland said. (Brian Lawless/PA via AP)
Credit: ASSOCIATED PRESS

(Brian Lawless/PA via AP)

NEW YORK (AP) — Some Bank of Ireland customers were able to withdraw money they did not have Tuesday and early Wednesday after an hours-long technical glitch that also halted many of the bank’s online services.

The outage allowed some customers to transfer and withdraw funds “above their normal limits,” the Bank of Ireland said. Customers could withdraw up to €500 ($546) with their Bank of Ireland card, the bank confirmed to The Associated Press Wednesday. They could also transfer funds from their Bank of Ireland account to a different account and withdraw up to €1,000 ($1,091), the bank said.

As word spread on social media, images and video footage appeared to show people lining up at ATMs in hopes of receiving the “free money.” As more people appeared to arrive at ATMs in large numbers on Tuesday, images of police standing on guard close by began to appear on social media.

An Garda Síochána, Ireland’s national police, said it was “aware of an unusual volume of activity at some ATMs across the country” — and that “local decisions were made depending on the public safety and public order presented to members of An Garda Síochána” on a case-by-case basis.

The Bank of Ireland, however, warns that all withdrawals will still appear as a debit on customer accounts.

“These transfers and withdrawals will be applied to customers’ accounts today,” the bank said in a Wednesday statement. “We urge any customer who may find themselves in financial difficulty due to overdrawing on their account to contact us.”

Beyond the withdrawals, the technical issue also impacted many online and mobile app services. On social media, a number of frustrated customers reported not being able to access their accounts or see payments. Some stressed the difficulty of buying food and other essentials without being able to check their account balances — and others noted that this wasn’t the first times a technical issue at the bank has impacted them, pointing to a June glitch that similarly cut off access to online services.

The Bank of Ireland said that its online services were working again Wednesday, but that the bank’s app may be slow as the bank continues to catch up on processing payments. Overnight payments should appear throughout the day, the bank said.

“We sincerely apologise for the disruption this outage caused – we know we fell far below the standards our customers expect from us,” the bank said.

Ireland’s Minister for Finance Michael McGrath later announced he had asked the Central Bank of Ireland, which regulates the Bank of Ireland, “to establish a full account” of the outage and what can be done to avoid such issues in the future.

“Financial service providers have to do whatever is required to ensure continuity of service for their customers,” McGrath said in a statement. “Disruption to banking services can have a significant effect on people’s personal lives and on the running of businesses. Customers rightly have an expectation of a high quality of service and to be able to have uninterrupted access to services.”

In a statement sent to The Associated Press on Wednesday, a spokesperson for the Central Bank confirmed that it was working with Bank of Ireland to resolve the issues impacting customers and was continuing to monitor the situation.

National News

Associated Press

Sheriff’s deputies fatally shoot 2 people while serving a warrant in Georgia

ALTO, Ga. (AP) — Sheriff’s deputies who were serving a warrant in another county shot and killed two people in northeast Georgia on Tuesday. The Forysth County Sheriff’s Office said deputies were serving an arrest warrant on a sex offender for violating the conditions of his probation in the Banks County town of Alto. The […]

33 minutes ago

Associated Press

A meteor streaked across the NYC skyline before disintegrating over New Jersey

NEW YORK (AP) — A meteor streaked across the New York City skyline before disintegrating over nearby New Jersey, according to NASA. William Cooke, the head of the space agency’s Meteoroid Environments Office, said the fireball was first sighted at an altitude of 51 miles (82 kilometers) above Manhattan at around 11:17 a.m. Tuesday. The […]

47 minutes ago

A fire burns at the Warren Grove Air To Ground Range, Tuesday, July 16, 2024. in Bass River Townshi...

Associated Press

Forest fire at New Jersey military base 80% contained after overnight rain

BASS RIVER, N.J. (AP) — Heavy rain overnight helped firefighters gain more control over a forest fire burning at a military bombing range in southern New Jersey. Fire officials said Wednesday that half an inch (1.3 centimeters) of rain fell overnight at the Warren Grove Air to Ground Range, a training facility for the New […]

1 hour ago

FILE - Former Trump White House advisor Peter Navarro speaks to the media as he leaves federal cour...

Associated Press

Ex-Trump adviser Peter Navarro is released from prison and is headed to Milwaukee to address the RNC

MILWAUKEE (AP) — Former Trump White House official Peter Navarro was released from prison on Wednesday after completing his sentence for a contempt of Congress conviction and is expected to speak hours later at the Republican National Convention. Navarro, who served as a White House trade adviser under President Donald Trump, was freed from custody […]

1 hour ago

Associated Press

A Texas school that was built to segregate Mexican American students becomes a national park

A west Texas school built in 1909 for Mexican and Mexican American students as part of “separate but equal” education segregation was designated Wednesday as a national park. U.S. Secretary of the Interior Deb Haaland formally established the Blackwell School National Historic Site in Marfa, Texas, as the nation’s newest national park and the seventh […]

2 hours ago

President Joe Biden speaks at a 2024 Prosperity Summit Tuesday, July 16, 2024, in North Las Vegas, ...

Associated Press

Nearly two-thirds of Democrats want Biden to withdraw, new AP-NORC poll finds

WASHINGTON (AP) — Nearly two-thirds of Democrats say President Joe Biden should withdraw from the presidential race and let his party nominate a different candidate, according to a new poll, sharply undercutting his post-debate claim that “average Democrats” are still with him even if some “big names” are turning on him. The new survey by […]

2 hours ago

Bank of Ireland glitch allowed customers to withdraw money they didn’t have