Macy’s to close 150 namesake stores as sales slip, pivot to luxury with new Bloomingdale’s locations

Feb 27, 2024, 4:44 AM

NEW YORK (AP) — Macy’s will close 150 unproductive namesake stores over the next three years including 50 by year-end, the department store operator said Tuesday after posting a fourth-quarter loss and declining sales.

As part of the strategy, Macy’s aims to upgrade its remaining 350 stores, with plans to add more salespeople to fitting areas and shoe departments, while adding more visual displays like mannequins. At the same time, the company signaled a pivot to luxury, which has fared better overall. It said it would open 15 of its higher end Bloomingdale’s stores and 30 of its luxury Bluemercury cosmetics locations.

The Macy’s stores set to close account for 25% of overall square footage but less than 10% of its sales, the company said.

Macy’s did not provide a list of planned closures, but San Francisco’s Mayor, London Breed, confirmed that the retailer’s sprawling store in the city’s Union Square downtown shopping district would be shuttered. While not among the first 50 to be closed, Breed said she was told by Macy’s that it is seeking a buyer for the San Francisco property.

“It’s hard to think of Macy’s not being part of our city anymore,” she said.

Macy’s store closures marked the second biggest store cuts since February 2020 when it announced it was closing 125 of its least-productive stores and cutting 2,000 corporate jobs.

While reporting fourth-quarter adjusted net income and revenue that topped Wall Street expectations, Macy’s offered a muted outlook for the year.

“We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value,” said Macy’s CEO Tony Spring, former CEO of Bloomingdale’s who succeeded Jeff Gennette earlier this month.

Shares of New York-based Macy’s Inc. rose 3.4%, or 65 cents, to close at $19.95 Tuesday.

The plans come as the department store chain faces a proxy fight from Arkhouse Management, which nominated a slate of nine director for election to Macy’s board last week. Last month, Macy’s rejected a $5.8 billion takeover offer from the hedge fund and Brigade Capital Management, an investment manager.

Activist investors and pressure to increase sales are just two critical issues facing the new CEO.

Even before the pandemic, department stores were facing intense competition from online rivals. Neiman Marcus and JCPenney filed for bankruptcy protection, emerging as smaller entities.

Consumers have proven resilient and willing to shop even after a bout of inflation, though behaviors have shifted, with some Americans trading down to lower priced goods.

Spring told analysts that while inflation has slowed, so has labor and wage growth.

“As such, we expect our consumer to remain under pressure,” said Spring, noting the company has to fight for market share in a tough environment. Even “aspirational” luxury shoppers have pulled back, he said.

Macy’s is maneuvering to shore up sales by accelerating the expansion of small-format stores that can provide more convenience to its customers. It announced plans in October to add up to 30 small-format locations through the fall of 2025, bringing the total number to roughly 42. The next round of expansion starts in the fall.

Yet Macy’s is still cutting jobs to lower costs. In January, Macy’s said it would trim about 3.5% of its total workforce, roughly 2,350 employees, and close five locations. Spring told The Associated Press during a phone interview that he didn’t have an estimated number of workers impacted since the closures will happen over a three-year period.

Arkhouse and Brigade offered $21 for each of the remaining shares in Macy’s they don’t already own. Macy’s said it had had concerns about the financing plan and the value of the offer.

Last week, Macy said that it was seeking additional financing information from Arkhouse and Brigade to potentially advance talks with its board. Rather than providing that additional information, Macy’s said Arkhouse sought to extend its director nomination window by 10 days.

Spring told analysts the retailer still believes in its physical footprint.

“We believe in stores,” he said. “We have to focus on making sure that we have the best stores, not the largest number of stores.”

The strategy comes after Macy’s surveyed 60,000 customers about what they liked and disliked about the shopping experience. What they found was that customers wanted less cluttered stores and more service. Macy’s also is overhauling its private brands, which help stores stand out and also have better profit margins. The company is focusing on upgrading the first group of 50 Macy’s namesake stores, which will act as “incubators,” Spring told The AP.

Macy’s had a quarterly loss of $71 million, or 26 cents per share. Adjusted for impairment and restructuring charges, Macy’s earned $2.45 per share, topping Wall Street projections for $1.98, according to FactSet.

That compares with a profit of $508 million last year in the same period.

Sales fell nearly 2% to $8.12 billion but still better than the $8.09 billion that industry analysts had expected.

Online sales decreased 4% while sales at stores were roughly flat.

Overall, comparable sales, which included sales at stores and its digital channels opened at least a year, slipped 5.4%.

At its namesake stores, sales at stores opened at least a year fell 6% including its licensed business during the latest quarter, while the metric at Bloomingdale’s was down 1.5%.

The company expects profit for the current fiscal year in the range of $2.45 to $2.85 per share, while sales should range from $22.2 billion to $22.9 billion.

Analysts were expecting an annual profit of $2.77 per share on sales of $22.81 billion.


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This story has been updated to correct that analysts are expecting Macy’s to post sales of $22.81 billion in its current fiscal year. Not $22.81.

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Macy’s to close 150 namesake stores as sales slip, pivot to luxury with new Bloomingdale’s locations