Southwest apologizes, gives customers frequent-flyer points


              FILE - A Southwest Airlines plane flies low over Gravelly Point on approach to Ronald Reagan Washington National Airport in Arlington, Va., Friday, Dec. 30, 2022. Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays. On Tuesday, Jan. 3, 2023, Southwest told affected travelers that they will get 25,000 frequent-flyer points, which are worth more than $300 in tickets. (AP Photo/Carolyn Kaster, File)
            
              FILE - A Southwest Airlines plane flies low over Gravelly Point on approach to Ronald Reagan Washington National Airport in Arlington, Va., Friday, Dec. 30, 2022. Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays. On Tuesday, Jan. 3, 2023, Southwest told affected travelers that they will get 25,000 frequent-flyer points, which are worth more than $300 in tickets. (AP Photo/Carolyn Kaster, File)
            
              FILE - A Southwest Airlines employee helps travelers at a ticketing counter in Terminal 2 at Minneapolis-St. Paul International Airport, Friday, Dec. 30, 2022, in Minneapolis. Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays. On Tuesday, Jan. 3, 2023, Southwest told affected travelers that they will get 25,000 frequent-flyer points, which are worth more than $300 in tickets. (AP Photo/Abbie Parr, File)
            
              FILE - Travelers queue up at the check-in counters for Southwest Airlines in Denver International Airport, Friday, Dec. 30, 2022, in Denver. Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays. On Tuesday, Jan. 3, 2023, Southwest told affected travelers that they will get 25,000 frequent-flyer points, which are worth more than $300 in tickets. (AP Photo/David Zalubowski, File)
Southwest apologizes, gives customers frequent-flyer points