Verizon outage disrupts calling and data services for phone customers across the US
Jan 14, 2026, 12:15 PM | Updated: 12:22 pm
NEW YORK (AP) — Many Verizon customers encountered a widespread outage on Wednesday, disrupting calling and other cellular services across the U.S.
The New York-based carrier acknowledged that there was an “issue impacting wireless voice and data services.” Verizon didn’t specify what was causing the disruptions, but said in an update shared on social media that it had deployed its engineering teams and was working to resolve the problem “as quickly as possible.”
Outage tracker Downdetector showed that Verizon customers began to report issues with their service around noon E.T. Reports appeared to peak at more than 175,000 by 12:30 p.m. ET — but still remained elevated later into the afternoon, sitting at nearly 68,000 as of 2:30 p.m. ET.
Impacted customers said they saw “SOS” or other no signal messages on their phones. In cities like New York, warnings were sent out noting that the outage may disrupt 911 calls — urging residents try landlines or a device from another carrier, if available, in case of an emergency, or visit local police or fire stations in person.
When cellular outages happen, some phone companies also urge consumers to try to connect to Wi-Fi and use internet calling. If Wi-Fi is still unavailable, there can be a limited number of other options — including sending messages via satellite on newer iPhones.
