Payment snafu puts Good to Go accounts in the red
Dec 11, 2015, 12:00 AM | Updated: May 8, 2016, 12:02 am
A number of Good To Go! pass holders received concerning emails regarding a negative balance on their account, even if they had money in it.
Obviously, drivers who use the I-405 Express Toll Lanes are worried and don’t want to be hit with a fine.
Related: Parking in Ballard might get even more difficult
If you fail to pay a toll within 80 days, a $40 civil penalty will be assessed for each unpaid toll transaction, plus all accumulated tolls and fees.
Heaven forbid you missed the notice about your account and you end up needing to dispute a civil penalty. Registered vehicle owners will have up to 20 days to pay or to dispute a civil penalty.
According to WSDOT, “Our vendor estimates 10 percent of daily credit card transactions are failing and have been actively working to resolve the issue. The issue is affecting automatic replenishment of Good To Go! accounts, customers attempting to pay toll bills online, over the phone or at a walk-in center.”
WSDOT reports the payment problems have been happening since Monday, Dec. 7, with customers attempting to make credit card payments via Good To Go!
Related: WSDOT caught off guard by I-405 toll lane drivers
Customers with Good To Go! accounts have been receiving automated phone calls if their credit card failed. They will also receive email notices when their credit card fails, when a low balance is reached and a zero balance.
Ethan Bergerson, from the WSDOT Toll Division, says, “If a customer with a Good To Go! account receives a bill in the mail due to the failure of their credit card payment, they may call customer service to have the tolls added to their account at the lower Good To Go! rate. Good To Go! will waive any late fees assessed to customers who were unable to pay a bill due to this issue. Our vendor is determining if this is a payment processing issue.”
